For the second consecutive time, health plans continue to lead the ranking of complaints and services registered at the Brazilian Institute of Consumer Defense (Idec). According to data released today (13), 27.9% of complaints, last year, referred to health plan companies. This is the ninth time, in the last ten years, that health plans lead the ranking. Health plans only ceased to be at the top of the list in 2020, during the first year of the new coronavirus pandemic, when financial services came to the fore among complaints. The main complaint to health plans in 2022 were doubts and complaints about contracts (27.4%), followed by lack of information (18.1%) and readjustments (13.7%). In second place in the ranking are financial services, responsible for 21.2% of registrations. Most complaints concern the security of bank transactions and scams (20.1%), followed by complaints regarding contractual clauses (11.4%).
Agência Brasil
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